SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

Campus Card Operational

Campus Phone Services Operational

Canvas Operational

Colleague Operational

ConnectSU Operational

CyberSecurity Operational

EngageSU Operational

InformSU Operational

Microsoft 365 Operational

Printing (Managed Print Services) Operational

mySeattleU Operational

Network (wired/wireless, internet) Operational

ProcureSU Operational

Slate Operational

Softdocs Operational

StarRez Operational

T: Drives Operational

VDI Operational

VPN Operational

Zoom Meetings Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2022

No incidents reported today.

Sep 25, 2022

Colleague UI and mySeattleU Unavailable

Resolved - Colleague UI and mySeattleU are now working as expected. We apologize for the significant delay in restoring services and appreciate your patience. If you encounter any further issues, please contact the IT Service Desk at servicedesk@seattleu.edu or 206-296-5571. Thank you, and have a good evening.
Sep 25, 17:06 PDT

Update - We continue to work with the vendor to try and restore services. We do not have an estimated time yet for when service will be restored. We appreciate your patience.
Sep 25, 15:48 PDT

Identified - Colleague UI and mySeattleU are unavailable following this morning's maintenance window. We are working with the vendor to restore services as quickly as we can. Updates will be posted here. Thank you for your patience.
Sep 25, 12:03 PDT

Planned Systems Maintenance - Monthly System Patches & Updates

Completed - The scheduled maintenance has been completed.
Sep 25, 12:00 PDT

Scheduled - Windows patching occurs every month, to keep university systems secure and up-to-date. The Services/Components listed below will be intermittently unavailable during the maintenance window of 5am - 12pm.
Sep 22, 08:47 PDT

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 PDT

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Sep 21, 11:33 PDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

Colleague Printing Unavailable

Resolved - Colleague printing is now available. If you encounter any issues, please contact the Service Desk at servicedesk@seattleu.edu or 206.296.5571. Thank you for your patience!
Sep 15, 08:07 PDT

Investigating - We are working through an issue following this morning's Colleague maintenance window that impacts the ability to print from Colleague. Other Colleague services, including the UI and mySeattleU, are working as expected.
Sep 15, 07:01 PDT

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 PDT

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.