SeattleU IT Services Status

All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

Campus Card Operational

Campus Phone Services Operational

Canvas Operational

Colleague Operational

ConnectSU Operational

CyberSecurity Operational

EngageSU Operational

InformSU Operational

Microsoft 365 Operational

Printing (Managed Print Services) Operational

mySeattleU Operational

Network (wired/wireless, internet) Operational

ProcureSU Operational

Slate Operational

Softdocs Operational

StarRez Operational

T: Drives Operational

VDI Operational

VPN Operational

Zoom Meetings Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Etrieve/SoftDocs Maintenance Aug 17, 05:00-08:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 11:20 PDT

Past Incidents

Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

ITS Service Desk Phone Line is Down

Resolved - The phone line is back up and receiving phone calls.
Aug 4, 11:15 PDT

Investigating - The ITS Service Desk is currently unable to receive phone calls. If you need to open a ticket, please email servicedesk@seattleu.edu or open a ticket via our ticketing portal: https://seattleuniversity.atlassian.net/servicedesk/customer/portals.
Aug 4, 10:50 PDT

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:00 PDT

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Aug 3, 11:48 PDT

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

Weekly Colleague Maintenance - Thursday, 3 to 7 AM

Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:00 PDT

Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI, mySeattleU, and SUOnline will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Jul 27, 15:38 PDT

Jul 27, 2022

OITDW1 and SSRS reports

Completed - The scheduled maintenance has been completed.
Jul 27, 13:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 17:31 PDT

Scheduled - Due to planned maintenance, some SSRS reports will not be available starting at 6pm on July 26th, and all day on July 27th. Most of the reports affected are registration reports, which can also be viewed in PowerBI, which will not be affected. All report availability should resume on the morning of July 28th.
Jul 26, 17:22 PDT

SoftDocs/Etrieve System Upgrade

Completed - The scheduled maintenance has been completed.
Jul 27, 07:57 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:15 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 05:12 PDT

Jul 26, 2022

Jul 25, 2022

No incidents reported.