Monitoring - The underlying issue that caused Canvas to be impaired has been mitigated. AWS is seeing improvement in availability across most of the services that were impacted. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for Canvas.
Dec 7, 15:30 PST
Update - Canvas is still unavailable due to the widespread AWS issue. At this time, there is no ETA for full recovery. Status updates can be seen on the Instructure status page: https://status.instructure.com.
Dec 7, 14:10 PST
Identified - Seattle University’s Canvas instance has been out of service since 8:00 AM this morning due to an Amazon Web Services outage that is also impacting many other web sites and applications. Instructure has identified the issue and is currently working on a fix. We will keep you posted as this situation develops.

In the meantime, if faculty need assistance rescheduling their finals, they should reach out to CDLI at cdli@seattleu.edu or contact Canvas Support at 833-250-2081.
Dec 7, 09:48 PST
Investigating - Canvas is unavailable due to an issue with AWS. We will update when more information is available.
Dec 7, 09:44 PST

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

Campus Card ? Operational
Campus Phone Services ? Operational
Canvas ? Major Outage
Colleague ? Operational
ConnectSU ? Operational
CyberSecurity ? Operational
EngageSU ? Operational
InformSU ? Operational
Microsoft 365 ? Operational
Printing (Managed Print Services) ? Operational
mySeattleU ? Operational
Network (wired/wireless, internet) ? Operational
ProcureSU ? Operational
Slate Operational
Softdocs ? Operational
StarRez ? Operational
SUOnline ? Operational
T: Drives ? Operational
VDI ? Operational
VPN ? Operational
Zoom Meetings ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021

Unresolved incident: Canvas Unavailable.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 07:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:01 PST
Scheduled - There will be maintenance on Softdocs Central (forms) starting at 7am Friday December 3rd, and is expected to be back online no later than 7:30am. During this time, some forms will be unavailable, but you will still be able to access the system.
Nov 30, 14:54 PST
Dec 2, 2021
Resolved - The Active Not Registered reports in InformSU have been updated and are now populated with data.
Dec 2, 13:50 PST
Identified - The Active Not Registered reports in InformSU are currently showing no data. We are looking into the issue.
Dec 2, 09:43 PST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.