All Systems Operational

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

Campus Card ? Operational
Campus Phone Services ? Operational
Canvas ? Operational
Colleague ? Operational
ConnectSU ? Operational
CyberSecurity ? Operational
EngageSU ? Operational
InformSU ? Operational
Microsoft 365 ? Operational
Printing (Managed Print Services) ? Operational
mySeattleU ? Operational
Network (wired/wireless, internet) ? Operational
ProcureSU ? Operational
Slate Operational
Softdocs ? Operational
StarRez ? Operational
T: Drives ? Operational
VDI ? Operational
VPN ? Operational
Zoom Meetings ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Etrieve/SoftDocs Maintenance Aug 17, 05:00-08:00 PDT
We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 11:20 PDT
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - The phone line is back up and receiving phone calls.
Aug 4, 11:15 PDT
Investigating - The ITS Service Desk is currently unable to receive phone calls. If you need to open a ticket, please email servicedesk@seattleu.edu or open a ticket via our ticketing portal: https://seattleuniversity.atlassian.net/servicedesk/customer/portals.
Aug 4, 10:50 PDT
Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:00 PDT
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Aug 3, 11:48 PDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:00 PDT
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI, mySeattleU, and SUOnline will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Jul 27, 15:38 PDT
Jul 27, 2022
Completed - The scheduled maintenance has been completed.
Jul 27, 13:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 17:31 PDT
Scheduled - Due to planned maintenance, some SSRS reports will not be available starting at 6pm on July 26th, and all day on July 27th. Most of the reports affected are registration reports, which can also be viewed in PowerBI, which will not be affected. All report availability should resume on the morning of July 28th.
Jul 26, 17:22 PDT
Completed - The scheduled maintenance has been completed.
Jul 27, 07:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:15 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 05:12 PDT
Jul 26, 2022
Jul 25, 2022

No incidents reported.