In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2025 - 18:30 PDT
Scheduled - IT Services, in partnership with our vendor, will perform essential maintenance on mySeattleU, Colleague UI and other administrative systems, this maintenance window will run from 6:30 PM, Friday, April 25 to 10:00 AM, Saturday, April 26. During this time the mySeattleU and Colleague UI systems will be unavailable. Thank you for your patience as we conduct the necessary maintenance to ensure our systems are secure and reliable.
Apr 25, 2025 18:30 - Apr 26, 2025 10:00 PDT

About This Site

Welcome to the Information Technology Services status page. Review our services below to see current statuses and planned maintenance. If you have any questions or need to report an issue, please contact the IT Service Desk at 206-296-5571 or servicedesk@seattleu.edu.

For information about the services we support, please visit the ITS website: https://www.seattleu.edu/its/

Also, visit the ITS Service Desk portal for documentation on common issues and troubleshooting, and to also submit service tickets: https://servicedesk.seattleu.edu/

AWS EC2 ? Operational
Campus Card ? Operational
Canvas ? Operational
Colleague ? Under Maintenance
ConnectSU ? Operational
Confluence Operational
Automations Operational
Create and Edit Articles Operational
Notifications Operational
View Content & Articles Operational
CyberSecurity ? Operational
EngageSU ? Operational
InformSU ? Operational
Jira Service Management Operational
Automation for Jira Operational
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Microsoft 365 ? Operational
mySeattleU ? Under Maintenance
Network (wired/wireless, internet) ? Operational
Phones Operational
Teams Phones Calling Queues ? Operational
Teams Phones ? Operational
Printing (Managed Print Services) ? Operational
ProcureSU ? Under Maintenance
Redhawk Labs (Apporto) Operational
Slate Operational
SU Forms ? Operational
StarRez ? Operational
T: Drives ? Operational
VPN ? Operational
Zoom Meetings ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

Unresolved incident: mySeattleU & Colleague Maintenance - April 25-26.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025
Resolved - This incident has been resolved.
Apr 20, 13:14 PDT
Investigating - We are continuing to investigate the issues causing our EMS to be unavailable
Apr 19, 22:12 PDT
Apr 19, 2025
Resolved - This incident has been resolved.
Apr 19, 22:08 PDT
Investigating - We are currently experiencing issues with GlobalProtect. Some users may encounter the error message:
“The network connection is unreachable or the portal is unresponsive” when attempting to connect.

The IT Services team is actively investigating the problem and working to restore full functionality as quickly as possible.

Thank you for your patience.

Apr 18, 21:28 PDT
Apr 18, 2025
Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 PDT
Scheduled - Weekly maintenance on our Colleague Production and Non-Production systems takes place every Thursday morning from 3:00 AM to 7:00 AM. During this time, Colleague UI and mySeattleU will be unavailable. Thank you for your patience as we conduct this necessary maintenance to ensure our systems are secure and reliable.
Apr 16, 08:33 PDT
Apr 16, 2025
Resolved - This incident has been resolved.
Apr 16, 15:07 PDT
Update - Zoom reports that the Admin portal and Zoom meetings are operational.
Apr 16, 15:06 PDT
Investigating - Zoom is currently investigating this issue: https://status.zoom.us/
Apr 16, 12:47 PDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.